Deliveries and Returns

Returns Policy

We hope you love your order. If it isn’t quite right, you can return it.

ONLINE RETURNS

Let us know within 14 days of receiving your order that you’d like to return it. If you post it back within those 14 days, just pop a note in the parcel with your name and order number. If you need longer, email joyce@joycepaton.com within the 14 days, then send the item back within the following 14 days.

This applies to full-price and sale items bought online.

You’re welcome to try things on as you would in the shop. Please take care of them and include the tags and packaging where possible. If an item has been worn or handled beyond what’s needed to check it, we may make a deduction for any loss in value.

For a change-of-mind return, you pay the return postage. We recommend keeping proof of posting.

RETURN ADDRESS

Joyce Paton
49–50 High Street
South Queensferry
Edinburgh
EH30 9HN

REFUNDS

We’ll refund your original payment method within 14 days of receiving your return or proof that you’ve sent it back, whichever is earlier. If you return your whole order, we’ll also refund any standard delivery charge you paid.

FAULTY OR INCORRECT ITEMS

If an item arrives faulty, damaged or isn’t what you ordered, please email joyce@joycepaton.com and we’ll put it right. Your statutory rights are not affected.

IN-STORE PURCHASES

This page covers online orders. Purchases made in our boutique follow our in-store returns policy.

DELIVERY

UK delivery is free on orders over £99. You’ll see the available delivery options and any charge before you pay at checkout.

OPTIONAL CANCELLATION FORM

You don’t need to use this form. A clear note in your parcel or an email is fine.

To: Joyce Paton, 49–50 High Street, South Queensferry, Edinburgh EH30 9HN
Email: joyce@joycepaton.com

I wish to cancel my online order for:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if posted):